Contact Us
We’d love to hear from you!
Whether you have a question about your order, need help choosing the right product for your pet, or just want to say hello — our team is here to help. Send us an email directly and we’ll get back to you as soon as possible.
Before You Contact Us
Looking for a quick answer? Our FAQ page covers the most common questions about shipping, returns, payments, and more. You might find what you need in just a few seconds!
Get in Touch
Fill in the details below and send us an email — we’re happy to help.
| Name * | Your full name |
| Email * | Your email address |
| Order Number | Optional — e.g. #1001 |
| Message * | How can we help you? |
* Required fields. Please include all relevant details so we can assist you as quickly as possible.
Contact Details
Email: contact@rtshopstore.com
Response time: We aim to reply within 1–6 business days, Monday to Friday.
We serve customers across Europe and the Americas and do our best to respond to every message promptly. Thank you for your patience!