Shipping & Delivery
At RTpetshop, we are committed to delivering your order safely and on time — wherever you and your pet call home. Below you will find everything you need to know about how we ship, how long it takes, and what to do if something goes wrong.
Estimated Delivery Timeframes
All orders are processed within 1–3 business days of payment confirmation. Delivery times below are estimates from the date of dispatch and may vary depending on customs clearance and local postal services.
| Region | Estimated Delivery Time |
|---|---|
| Western Europe (DE, FR, NL, BE, AT, CH, etc.) | 7–14 business days |
| Eastern Europe (PL, CZ, HU, RO, etc.) | 10–18 business days |
| United Kingdom | 8–15 business days |
| North America (US, CA) | 10–20 business days |
| South America (BR, AR, CL, CO, etc.) | 15–30 business days |
| Other regions | 15–35 business days |
Please note: these are estimated timeframes and are not guaranteed. Peak seasons, public holidays, and customs delays may affect delivery.
Shipping Costs & Free Shipping
We offer free standard shipping on all orders over €50. For orders below this threshold, a flat shipping fee applies at checkout based on your destination region.
- Western Europe: €3.99
- Eastern Europe & UK: €4.99
- North America: €5.99
- South America & other regions: €6.99
Carriers
We ship internationally via trusted logistics partners including AliExpress Standard Shipping, Cainiao, PostNL, and local postal networks in each destination country. The carrier assigned to your order will be shown in your shipping confirmation email.
Customs Duties & Import Taxes
RTpetshop ships from international suppliers. Depending on your country's regulations, your order may be subject to customs duties, VAT, or import taxes upon arrival.
- European Union: Orders may be subject to VAT under EU import rules. For orders under €150, VAT may be collected at checkout where applicable.
- United Kingdom: Import VAT and customs fees may apply for orders over £135.
- North & South America: Import duties vary by country and are the responsibility of the recipient.
RTpetshop is not responsible for customs delays or additional charges imposed by local authorities. We recommend checking your country's import regulations before placing an order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time. You can also track your order directly at 17track.net or through the carrier's official website.
Please allow up to 5 business days after dispatch for tracking information to be updated in the system.
Delayed, Lost, or Damaged Shipments
We understand how frustrating delivery issues can be, and we are here to help.
- Delayed orders: If your order has not arrived within the estimated timeframe, please wait an additional 5–7 business days before contacting us, as delays can occur during customs clearance or peak periods.
- Lost shipments: If your tracking shows no movement for more than 15 business days, or if your order is confirmed lost by the carrier, we will offer a full replacement or refund at no additional cost to you.
- Damaged items: If your order arrives damaged, please contact us within 7 days of delivery with a photo of the damaged item and packaging. We will arrange a replacement or refund promptly.
To report an issue, please contact our support team at contact@rtshopstore.com with your order number and a brief description of the problem. We aim to respond within 1–2 business days.
Last updated: August 2026. RTpetshop reserves the right to update this policy at any time. Changes will be reflected on this page.